Terms of Use

1. These terms

This website is operated by [legal entity name], doing business as RunMyStore (“RunMyStore”, “we”, “us”). By using the site or submitting an application you agree to these terms and to our Privacy Policy. If you don’t agree, please don’t use the site. If you use it on behalf of a company, you confirm you are authorized to do so, and “you” means that company.

2. The site is not the contract

Everything here describes our services in general terms. It is not an offer capable of acceptance, a quote, or a commitment to take you on. We accept a limited number of brands and may decline any application, for any lawful reason, without explanation.

The monthly modules run under these terms plus the order you place when you start one. Larger or custom engagements run under a written agreement signed by both sides (a “Services Agreement”), which sets scope, timing, fees, ownership, confidentiality and data-protection terms. If anything on this site conflicts with a signed Services Agreement, the Services Agreement wins.

3. Modules, billing and cancelling

Customer Service, Retention, Lead Engine and the Run the Store bundle are monthly subscriptions. These are the terms they run on:

• Price and billing. The price shown on the site at the time you start, billed monthly in advance to the payment method you provide. There is no setup fee. Prices can change for future months with at least 30 days’ notice; a change never applies to a month you have already paid for.
• What a module is. A system we install, train on your business and run for you, as described on the site. Customer Service uses an AI assistant trained on your business, with a human escalation path to you. We tell you this because your customers are talking to it.
• Fair use. Each module is sized for a store of roughly the size the site describes — about 300 customer conversations a month, up to 150 qualified leads a month, and a list you already own. If your volume runs well past that we will tell you and agree what happens next; we won’t silently stop or silently charge more.
• When the clock starts. We aim to have a module live within 14 days of payment and access. Delays in access, approvals or materials on your side extend that; it is a target, not a guarantee.
• Your part. Access to your store, inbox and list by invitation (never passwords), your policies, and prompt answers when the assistant hands something to you. You remain responsible for what your business tells its customers; we run the system, you own the decisions.
• Cancelling. Any month, from your account or by emailing us. Cancellation takes effect at the end of the month you have paid for. Fees already paid are not refunded unless the law where you live requires it.
• What stops and what stays. The modules are a service we run, not software we hand over. When a subscription ends, the assistant, the flows and lead delivery stop, and we remove our access. Everything in accounts you own stays yours: your customers, your list, every conversation, and anything already sent or published into your own tools. The trained assistant, our templates, prompts, frameworks and tooling remain ours; they are licensed to you only while a module runs and may not be copied, exported or re-created from our work.
• Ending from our side. We can end a module with 30 days’ notice, or sooner if access isn’t provided, information you gave us was materially inaccurate, or continuing would require us to do something unlawful. If we end it, you are not charged for months we don’t deliver.

4. What happens when you cancel

Cancel before your next billing date and you are not charged again. At the end of the paid month the assistant stops answering, the flows stop sending, lead delivery stops, and we remove our access to your accounts. Your customers, your list, every conversation and anything already sent or published in your own tools stay yours; the running systems do not. If something isn’t doing the job described on the site in its first 30 days, tell us — we would rather fix it than lose you — but there is no refund of a month already paid unless the law where you live requires one. None of this is a guarantee of a revenue result; see section 5.

5. Results and proof

We don’t publish case studies, client names, testimonials or revenue figures on this site, and we don’t make revenue promises. Any outcome depends on things we don’t control: your product, pricing, margins, stock, market, and decisions by platforms, payment processors, carriers and search engines. We do not underwrite revenue targets. Timeframes on this site are targets.

6. What we are not

You own the brand; we operate the systems behind it. That means we are not:

• the seller of your products, or the merchant of record for any sale;
• the owner of your inventory, which you fund and hold title to;
• your payment processor, bank or lender, and we do not fund advertising spend or stock;
• your lawyer, accountant, tax adviser or compliance officer;
• your partner, employee, agent or joint venturer. We are an independent contractor.

Anything we say about regulation, payment processing, advertising policies or shipping rules is operational experience shared in good faith. It is not legal, tax or regulatory advice, and you should not rely on it as such.

7. Your products, your compliance

We work with brands in regulated and restricted categories, and we build with those constraints in mind. The legal responsibility for the products remains with you. You are responsible for:

• whether each product is lawful to make, market, sell and ship in every place you sell it;
• licenses, registrations, permits and tax obligations;
• the accuracy of product claims, labels, ingredients, lab results and certificates of analysis that you supply;
• age-restriction and identity requirements that apply to your sales, and the rules of your payment processor, platforms and carriers;
• telling us promptly when a rule that affects your products changes.

We may decline or stop any task that we reasonably believe would break the law, a platform’s or carrier’s rules, or our own standards — for example unsupported health claims, marketing directed at minors, or shipping a product to a place it cannot lawfully go.

8. Fulfillment

Where we store and ship your products, the detailed terms — receiving, storage, service levels, packaging, age and signature requirements, returns, insurance, risk of loss and claims — are in your Services Agreement. In every case: you keep title to your inventory; shipments are subject to the carrier’s own terms and restrictions; and we will not ship a product to a destination where we understand it cannot lawfully be delivered.

9. Who can use this site

The site and our services are for businesses. You must be at least 18, and able to enter a binding contract for the business you represent.

10. What you send us

You confirm that what you submit is accurate and that you have the right to share it. We treat the business information in your application — revenue, channels, problems you describe — as confidential. We use it only to assess fit and talk to you, and share it only as the Privacy Policy describes. We will never name you as an applicant or client, or publish your figures, without your written permission. Please don’t send passwords, card numbers or other people’s personal data through the form.

11. Acceptable use

Please don’t:

• submit false applications, or applications on behalf of someone who hasn’t agreed to it;
• probe, scan or interfere with the site, or try to get around its security;
• scrape or harvest the site with automated tools beyond what ordinary search engines do;
• use the site to send spam or anything unlawful, defamatory or infringing;
• copy the site to pass yourself off as us.

12. Intellectual property

The site, its design, text and graphics, and the RunMyStore and RMS names and logo belong to us or our licensors. You may view and share pages for your own business evaluation. You may not reproduce the site for commercial use without our written permission.

Other names mentioned on the site are trademarks of their owners, used only to describe the tools and platforms involved. Mentioning them does not imply their endorsement, partnership or sponsorship.

Who owns what we build for you is set out in your Services Agreement, not here.

13. Third-party tools and links

The site links to services we don’t control, including WhatsApp, a live demonstration system and client websites. Their own terms and privacy policies apply, and we are not responsible for their content or availability. The third-party software used in a client’s stack is licensed to the client by its provider, under that provider’s terms.

14. Disclaimers

We work to keep this site accurate and available, but we provide it “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties about the site, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don’t warrant that the site will be uninterrupted or error-free. Warranties about our services are only those written in your Services Agreement.

15. Limit of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of this site. Our total liability for any claim arising from your use of the site is limited to US $100.

This section is about the website only. Liability for services we perform is governed by your Services Agreement. Nothing in these terms limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

16. Governing law

These terms are governed by the laws of the State of [governing state], without regard to its conflict-of-law rules. The state and federal courts located there have exclusive jurisdiction over disputes about this site, and you and we consent to that. Before starting a claim, each side agrees to give the other written notice and 30 days to try to resolve it informally. If you are a consumer protected by mandatory laws where you live, this does not take those protections away.

17. General

• Changes. We may update these terms. The date at the top shows the latest version, and changes apply from when they are posted. They never change a Services Agreement you have signed.
• Severability. If a court finds part of these terms unenforceable, the rest stays in effect.
• No waiver. If we don’t enforce a term straight away, we haven’t given it up.
• Whole agreement. These terms and the Privacy Policy are the whole agreement between us about the website.
• Assignment. You may not transfer your rights under these terms without our consent. We may transfer ours to a successor of the business.

18. Contact

[legal entity name]
[mailing address]
[legal contact email]